Affective Factors for Successful Knowledge Management

The author proposes that any effort to successfully manage knowledge must be concerned not only with relevant technology, but also with the plethora of affective factors present in the workforce. The author’s objective is to heighten awareness of the impact of these affective factors on knowledge management (KM) implementation, and to offer practical approaches that it is contended will assist in “getting the affective factors right”. DOI: 10.4018/978-1-60960-507-0.ch020